"Some claims managers are very protective of spending their own boss's money, others just want to get it fixed. "You've just got to find the right claims manager that has your interest in there as well. A lot of our tradespeople are still flat out building new houses. "The home insurance mob was also not too bad to deal with, but there was a long delay trying to get tradespeople to come round and get quotes to get things going. "We have been able to remove the car that was also damaged by the storm, and the insurance company has been really supportive ringing me up almost the first week of every month saying 'we want to get your car fixed, what's going on?'" he said. Just west in Florence Street, Graham Hill considers himself fortunate despite receiving $40,000 of damage to his garage, windows and roof.īrickwork on the garage has only begun being repaired in the past week, but he said he was lucky.
"I think the problem is you've got people working for insurance companies who are claims handlers who haven't been in the job that long, and they have other things that are easier resolve so your claim gets put back, so there is no quality control to ensure your case gets processed in an appropriate time," she said. Ms Cox said she was considering filing a complaint.
"But I just can't understand why it's taken so long ? it was a tornado, I just want it fixed." I'm hoping it can be fixed really soon," Ms Cox said. "After the first claim handler, it went to an assessment company in Warrnambool who took a few months to come up and assess the structure of it and now another assessor has come up, who seems to be quite good. She estimated the storm caused $100,000 worth of damage, and has seen the claim handler change three times since the first one was assigned.
"My local builder says he could have fixed it that week, but the insurance company said 'No, we've got to assess it', and it's still ongoing."
"It's probably 80 per cent of the roof that was lost and the rest is slightly damaged, and the gutters are no longer in line so the neighbour next door is getting water into her place," she said. It forced the family of five living there at the time to move out, and the property's exposed ceilings have since suffered water damage. The tornado hit just after midnight on December 7, 2020, taking chunks of roofs off homes and sending backyard trampolines flying into buildings.īut a year on, Mareeta Cox, a farmer who lives between Coleraine and Harrow, said the tornado took the roof off three rental properties her elderly mother owned on the corner of Howard Street and Alexander Avenue. Homes in Horsham north are yet to be repaired, one year after a tornado caused millions of dollars damage.
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